# desklivechat

> Real-time live chat SaaS — embed a support widget on any website and let your agents respond instantly from a unified dashboard.

desklivechat is a multi-tenant live chat platform for businesses of all sizes. Sign up, configure your widget, and drop one script tag onto your website. Visitors can start conversations without creating an account, and your support agents handle everything from a clean real-time dashboard. Each company's data is fully isolated with built-in PII masking for sensitive information such as credit card numbers, crypto keys, and seed phrases.

## Key Features

- [Embeddable Chat Widget](https://desklivechat.com): A lightweight, shadow-DOM-isolated widget deployable via a custom element and script tag. Customisable with your brand colour and a personalised greeting message.
- [Agent Dashboard](https://desklivechat.com/agent): A modern real-time dashboard for managing conversations, assigning agents, tracking the support queue, and reviewing conversation history.
- [Real-Time Messaging](https://desklivechat.com): WebSocket-powered delivery — messages appear instantly for both visitors and agents with zero page refresh.
- [Canned Responses](https://desklivechat.com): Save and reuse common replies so agents resolve conversations faster.
- [Working Hours & Away Mode](https://desklivechat.com): Define per-timezone support hours; visitors outside those hours receive a configurable away message automatically.
- [Pre-Chat Identity Gate](https://desklivechat.com): Optionally require visitors to provide their name and email before starting a chat.
- [PII Masking Engine](https://desklivechat.com): Automatic detection and redaction of credit card numbers, cryptocurrency wallet keys, and mnemonic phrases — applied on both the client (widget) and server (storage) layers.
- [Multi-Domain Support](https://desklivechat.com): Whitelist multiple website domains per company account.
- [Conversation Assignment](https://desklivechat.com): Route incoming chats to specific agents or let them be claimed from the unassigned queue.
- [Data Retention Policies](https://desklivechat.com): Configurable per-company message retention periods; higher plans unlock longer or unlimited retention.
- [Audit Log](https://desklivechat.com): Full activity trail of administrative actions within each company account.

## Pricing

desklivechat offers three plans:

- **Free** — Get started at no cost with core chat features and limited agent seats.
- **Pro** — Unlock more agents, more domains, extended retention, and advanced settings.
- **Business** — Maximum scale: high agent limits, unlimited retention, and priority support.

Billing is handled securely via Paddle.

## Optional

- [Sign Up](https://desklivechat.com/onboard/plan): Create a free account and receive your widget embed code in minutes.
- [Full Details](https://desklivechat.com/llms-full.txt): Extended product description for deeper AI research.